About Us
Who we are
We are a nurse-led, BC-based team helping people live comfortably and safely at home. Founded in 2012 in Maple Ridge by nurses Simmi Khanna and Joy Nwalie, we now serve communities across the Lower Mainland. We tailor supports from companionship and homemaking to specialized nursing around each client and family. From day one, we’ve been passionate about, and firmly believe in, the “home first” principle: bringing the right care to where people live to optimize well-being, independence, and dignity. Our promise is simple: person-centred care delivered with respect, integrity, and consistency
Simmi Khanna, LPN.
has been a nurse for over four years, has served in a hospital in the Fraser health region as a staff nurse in a rehabilitation unit consisting mostly of geriatrics, and has an intense passion for empowering the frail individuals at home towards a safe and comfortable living.
Joy Nwalie, RN-MS
is a nurse with multiple years of experience in the cardiac intensive care unit, hospice care, and case management services, desires to utilize her expertise of detailed care towards making a sound difference for the population needing help in a home-based setting, here in BC.
Together, the two’s decision is to make a memorable impact with the utilization of the personal touch using their background and experience in nursing to enhance the lives of the home based individuals. Their plan is to sow back into the community they reside in, which is Maple Ridge, BC as well as neighbouring communities around them with the sole aim of touching where no one else has touched and going the extra mile to show that home based management can still be trusted for the individuals that choose it and for the loved ones that need to be at ease. With the personal vision of the founders, Caring Touch is not just a home health business, but strives to be a home health service that spreads sincere love and care.
Our Services
At Caring Touch, we not only strive to meet the needs of the elderly, frail, disabled, ill and post-surgical patients, but we strive to offer respect, companionship and care to each and every individual seeking health care services. Whether a patient requires accompaniment to physician’s appointments, home making assistance or even foot care, we have a professional who specializes in each patient’s health care needs. We are dedicated to providing each of our patients with personalized care tailored to the unique and individual needs of your loved one, while providing the assurance that they are safe and happy even when you can’t be with them, giving the patient and family peace of mind.
Caring Touch is dedicated to providing excellent, person-centered care for seniors and individuals with injuries or disabilities, to enable them to live comfortably in their homes for as long as possible. Our philosophy is to support all dimensions of an individual’s physical, mental, and emotional well-being while enhancing independence and comfort. As employers, our goal is to foster a friendly and innovative work environment built on integrity and respect for each individual.
We are committed to touching lives and making a memorable impact by bringing expertise into the home setting to foster healing, comfort, and support for aging or ailing individuals. Our person-centered philosophy guides us in upholding the following values at all times:
● Respect and Dignity: Honoring the individuality and choices of each person we serve.
● Desirable and Timely Clinical Outcomes: Providing effective care that meets the health needs of our clients.
● Unquestioned Integrity and Diligence: Maintaining the highest standards of honesty and hard work in all our actions.
● Excellence and Continuous Improvement: Striving for the highest quality of care and seeking ways to improve our services.
● Compassionate Communication with Accountability: Ensuring open, empathetic, and responsible communication with clients and their families.
● To become the private home health care organization of choice within the community, known for our reputable and competent healthcare team.
● To be recognized prominently in the community for meeting healthcare needs through an incomparable, person-centered care philosophy.
● To become the private home health care employer of choice within our service area, with favorable and prestigious work standards
Person-Centered Philosophy
At Caring Touch Home Health Services, we believe the most meaningful care begins with truly knowing the person we serve. Every client’s story, strengths, and preferences are unique — and so is the way we support them.
Our approach ensures each individual is at the heart of service planning and care delivery, guided by their needs, values, and choices. We honour independence, respect cultural identity, and create care experiences that foster dignity, connection, and trust.
Our Guiding Principles
● Dignity & Respect – Honouring individuality and personal choice.
● Responsiveness – Adapting care to meet evolving needs and expectations.
● Cultural Competence – Reflecting the cultural, spiritual, and personal backgrounds of those we serve.
● Participation – Encouraging active involvement in care decisions and daily life.
● Collaboration – Working together with clients, families, and care teams to achieve shared goals.
● Open Communication – Ensuring clients feel informed, heard, and respected.
● Safety with Compassion – Providing professional excellence while maintaining warmth and sensitivity.
For us, this philosophy isn’t just words — it’s the foundation of every interaction, every plan, and every step of care we provide.
Our Promise
Caring Touch ensures all our patients, and their families, that we will provide quality, personalized healthcare services tailored specifically to each patient’s needs. Our caregivers will show the utmost care, respect and integrity with each and every patient, all with the understanding that they should be treating the patient as they would a member of their own family.